Privacy Policy

1. Information We Collect

We collect various types of information depending on how you interact with us, including:

1.1 Personal Information

When you use our services or place an order, we collect personal data that allows us to provide our service to you. This may include:

• Name: Used to identify you as a customer.
• Contact Details: Email address, phone number, and delivery address are used for order confirmation, communication, and delivery purposes.
• Payment Information: Credit/debit card information, transaction history, and billing address are collected to process payments securely. We use trusted third-party payment processors to handle transactions and do not store your full payment details.

1.2 Order Information

We collect information related to your orders, such as:

• Items ordered, delivery instructions, and preferences.
• History of previous orders, so we can provide a personalized experience (e.g., suggesting frequently ordered items).

1.3 Usage Information

When you interact with our website or mobile app, we collect data that helps us understand how you use our services:

• Device Information: The type of device, operating system, and browser you use.
• IP Address and Location Data: For purposes such as delivering the best service, preventing fraud, and offering localized promotions or services.

1.4 Location Data

With your explicit permission, we may collect precise geolocation data from your mobile device or browser to:

• Facilitate accurate delivery services.
• Provide location-based promotions or suggestions.
• Optimize pickup experiences.

You can control this by adjusting your device settings or browser permissions.

1.5 Communication Data

When you contact us by phone, email, or via our website chat services, we may collect:

• Recordings or transcripts of your communication with our support team.
• Feedback or survey responses to improve customer service.

2. How We Use Your Information

We primarily use your data to fulfill your orders, but also for various other purposes related to improving our services and customer experience. Specifically, your information is used for:

2.1 Order Fulfillment and Service Delivery

• Processing Orders: We use your personal and payment information to process and complete orders.
• Home Delivery and Pickup: We rely on your location data and address to deliver your orders in a timely and efficient manner.
• Communications: We send confirmations, order updates, and alerts regarding the status of your delivery or pickup.

2.2 Customer Support and Interaction

• Responding to inquiries or complaints via phone, email, or other communication channels.
• Managing any feedback or reviews you may leave on our website or social media platforms.

2.3 Personalization and Enhancements

• User Experience: We use your previous order history and preferences to provide personalized recommendations and promotions.
• Marketing Communications: With your consent, we may send you promotional materials or special offers. You can unsubscribe at any time by using the “unsubscribe” link in our emails or by contacting customer support.

2.4 Security and Fraud Prevention

• Fraud Detection: We monitor transactions and activities for suspicious behavior to protect your data and prevent unauthorized access.
• Legal Compliance: We process your data when required by law or to enforce our legal rights.

2.5 Improving Our Services

• We analyze usage data to enhance our website, app, and services. This includes:
• Debugging issues and improving system performance.
• A/B testing new features and layout designs to improve customer experience.
• Identifying patterns and trends in customer behavior.

3. Sharing Your Information

We respect your privacy and only share your data in the following circumstances:

3.1 Service Providers and Partners

• We work with trusted third-party service providers that perform functions such as:
• Payment processing (e.g., Stripe, PayPal).
• Delivery services (e.g., third-party delivery drivers or logistics companies).
• Website hosting, data analytics, and email communications.

These service providers have access to your personal data only to perform specific tasks on our behalf and are obligated to maintain the confidentiality and security of your information.

3.2 Legal Obligations

We may share your data if required to comply with legal processes, enforce agreements, or protect the rights, property, or safety of Bumba's Kitchen, our customers, or others. This includes cooperating with law enforcement or addressing claims or disputes.

3.3 Business Transfers

If Bumba's Kitchen is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You will be notified if your data becomes subject to a new privacy policy due to a business transfer.

4. Data Security

We take the security of your information seriously and implement a range of technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include:

• Encryption: We use SSL encryption for all payment transactions and sensitive data transmissions.
• Access Controls: Only authorized personnel have access to your personal data, and they are bound by confidentiality agreements.
• Data Minimization: We collect only the information needed for the specific purposes outlined in this policy.

Despite these precautions, no system is completely secure. We encourage you to take steps to protect your information, such as using strong passwords and not sharing your account information.

5. Your Rights and Choices

You have several rights regarding your personal information. These rights include:

5.1 Access and Correction

You can request access to the personal data we hold about you and ask that we correct any inaccuracies. If you have an account with us, you may also update your information directly by logging in.

5.2 Deletion

You can request that we delete your personal information, subject to certain legal obligations (e.g., retention for tax or regulatory purposes).

5.3 Opt-Out of Marketing Communications

You can opt out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly. Please note that we may still send transactional emails related to your orders.

5.4 Data Portability

Where applicable, you can request a copy of your personal data in a machine-readable format to transfer it to another service.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website and app. Cookies help us understand your preferences, track your orders, and improve our services.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or reporting obligations. When your data is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Bumba's Kitchen does not knowingly collect or store personal information from children under the age of 13. If you believe that a child under 13 has provided us with personal information, please contact us, and we will take appropriate steps to remove such information.

9. International Data Transfers

If you are located outside the region where our services are offered, please note that your information may be transferred to and processed in a country that may not have the same data protection laws as your jurisdiction. However, we take steps to ensure your privacy is protected in compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy regularly to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Bumba's Kitchen
Address: Janai , Garbagan , Hooghly
Email: info.bumbaskitchen@gmail.com
Phone: +91 82406 90254